Our Solutions
Core Outsourcing Solutions
Business Process Outsourcing helps clients build fundamental relationships with multi-channel call center services ranging from tech support and help desk, to customer care, to sales and channel partner management, and financial process outsourcing.
IT Services Outsourcing powers clients’ fundamental infrastructure needs with IT Project Support, Managed IT Services, Cloud Services and Application Development & Maintenance.
Business Process Outsourcing
We provide help desk, tech support, customer care, sales and channel partner enablement, and financial process outsourcing services. One solution does not fit all, so we offer comprehensive, custom call center solutions tailored to your company’s needs — whether onshore or off, inbound or outbound, seasonal, 24x7x365, or after-hours via voice, live chat, email and social media.
We specialize in the best processes, technology and people for core functions outside of your expertise, so you can simply focus on growing your business, no matter what comes your way.
We try to make processes seamless. As your partner, we will propose new ideas, keep you informed on the latest technologies, communicate often and effectively and build trust so we can quickly respond together to the unexpected. Superior processes and technology are fundamental. Our teams collaborate so closely that often you won’t be able to tell our team from your own!
Help Desk
Focus on the big picture—goals, growth and core strengths—without limiting your ability to take on new technologies in cost effective ways. We provide our clients cost effective streamlined services for all their employees with global consistency delivered in a local voice, no matter the language, without sacrificing quality.
We recruit and retain top talent so that you can scale up quickly. Our technology allows agents to assist employees across channels efficiently, and we utilize data from every interaction to continuously improve processes and implement savings.
We understand that one solution does not fit all. We think outside-the-box and tailor our solutions to meet each company’s fundamental needs, whether it be onshore or off, multilingual help desk services, 24x7x365, after-hours or overflow. We support employees anywhere, on any device, and can either provide ticketing tool recommendations or work with your built in-house system.
We always work with clients to determine program goals and suggest the best solution because we know effective and productive employees result in a more profitable business.
Technical Support
Our highly skilled technical support agents stretch every metric. We strive to go beyond KPIs and consistently improve speed-to-answer and first call resolution, which means fewer calls pass on to our client’s teams. By diagnosing and resolving your customers’ technology and software issues the first time, every time costs are kept down, and customer loyalty increases.
We work so you can rest assured that knowledgeable specialists will be assisting your customers with technical support issues as they arise. Our proven processes mean we can cost-effectively and quickly scale up and down to better absorb the impact of new product releases or seasonal fluctuations.
We think outside-the-box and tailor our solutions to your company’s fundamental needs, whether it be voice or non-voice technical support outsourcing services, onshore, nearshore or off, inbound or out, across multiple channels, including phone, chat, email, SMS or social media. And because your customers want answers anytime, anywhere, we provide global support in local languages 24/7, 365.
Our flexible solutions allow you to consolidate and optimize your operations and elevate your support experiences to differentiate your brand.
Back Office
Not every business has the time or resources to hire skilled talent for every task. Delegating away the work that feels mundane but is absolutely critical to your business can feel great.
Back office operations are not trivial. You need operational excellence to get them done not only quickly, but correctly every time. Let your teams focus on the skills that drive your growth, and our team can handle the rest.
Even if the “rest” means speaking languages of 80% of the world and interacting with your customers or accountants around the globe in different time zones — we have you covered.
Organizations need to stay focused on the company’s goals, growth and core strengths. Our cost-effective back office solutions free up your business capacity so you can focus on the big picture. Our teams consolidate your efforts by providing transactions and data-entry in over 20 languages from a single location without sacrificing quality.
We always look to recruit and retain top talent which allows you to easily scale up or down to meet seasonal or market demands. By outsourcing your back office processes to us you can reduce costs and increase productivity, accuracy and predictability in your processes.
Partner Enablement
New technologies are introducing major changes and new growth opportunities in the channel. Over the last three years, cloud computing, big data and analytics, BYOD, connected devices and the Internet of Things have redefined how vendors go to market with their partners.
More than two-thirds of all IT revenue flows through indirect channels, staying ahead of the curve and creating a strong channel enablement and management program are top priority. In response, channel marketing and sales leaders are putting new plans in place to gain market share through their diverse partner ecosystems, including resellers, managed service providers, solution providers, independent software vendors and system integrators.
Finance & Book Keeping
Our BPO solutions can consolidate your fragmented finance and accounting processes. You can proactively control costs and improve performance by leveraging our specialists who deliver services in languages spoken by 80% of the world’s population from global locations in the US, Romania, Israel and Chile.
Our teams reduce the administrative burden on your staff and increase the speed and accuracy in your processes. Our agents are also customer care experts who provide high-quality service to your customers when and where they need it. We can provide round-the-clock care through multiple options including phone, email, web, social media and live chat.
Our finance and bookkeeping professionals provide flexible, adaptable and scalable solutions for less time and cost than managing your own internal teams.
Our customer-centric experts fit seamlessly into your business, reducing the drain on your productivity and the added pressure to hire and train additional staff. We find the highly qualified people you need for short- or long-term goals, which allows you to redirect focus to your core functions.
Telesales & Telemarketing
Superior processes and technology are fundamental, but people are the heart of great service. Our customer acquisition agents know how to maximize every point of contact to convert calls to sales opportunities.
Like you, we are obsessed with driving sales through exceptional service. We have big company capabilities to help you reach new markets around the globe without sacrificing the quality and individual attention you need to take sales and loyalty programs to the next level.
We are experienced in business to business (B2B) and business to consumer (B2C) sales, marketing and customer experience. We possess the discipline and processes to drive growth cost-effectively through inbound and outbound telemarketing and telesales campaigns, including customer retention and loyalty, new sales, up-sell and cross-sell opportunities.
IT Services Outsourcing
Technology is increasing in complexity, and at a faster rate than ever before. Limited resources and stressed budgets coupled with expanding needs are outpacing the ability of small IT teams to complete all of their daily tasks and maintenance, let alone stay current.
Think of technology as the heartbeat that keeps business data and communications flowing. If you needed heart surgery, would you go to a renowned specialist with hundreds of successful surgeries under his belt, or a generalist who does one or two a year? IT generalists may unwittingly be putting your business at risk. The truth is this: Specialists outperform generalists every time. They save money through efficiency, and lower risk by doing their job right the first time around.
We aim to be there when you need us most—behind the scenes, even when you don’t notice, working to keep your business secure and running smoothly. Technology excellence and customer service are our total and complete focus.
Cloud Services
In today’s competitive environment, organizations of all sizes and types need an edge. Companies that delay their entry into cloud computing for too long risk being left behind by their competitors. Cloud-based solutions are maturing and delivering real time business advantages. Among other benefits, cloud offers IT flexibility, easy management, advanced disaster recovery features, and an overall lower cost structure than on-premises-based solutions. As the price of data storage decreases and connectivity improves, the cloud will become an even more powerful advantage.
OSS provides a full range of managed cloud, and cloud migration services that not only help clients keep business-critical applications running smoothly 24x7x365, but also allow IT teams to quickly and cost-effectively add capacity, replace aging infrastructure and support virtual employees.
We offer flexible solutions to fit client needs: Private cloud solutions built for ERP and mission-critical systems; support, management and integration with public cloud solutions; and a hybrid cloud environment. The systems we support are secure and mission-critical.
We provide the infrastructure and services our clients require so they can worry less about maintenance, and spend more time focusing on their core business.
Managed IT Services
Businesses of all sizes need to stay up to date on emerging threats and relevant technology innovations. Managed IT Services allow companies to receive a full suite of IT support when they need it most. By partnering with a managed services provider (MSP), you are on a level playing field with enterprise-level expertise and resources. Companies can2 subscribe to the services they need and scale up as their business grows.
Going it alone can mean that your team members are working on a variety of tasks, often learning as they go, but rarely having the chance to gain deep expertise in a specialty such as security. As a Managed IT Services provider, we have the resources and expertise to deliver the most complex IT service or project. We provide experts that understand your company, systems and business goals inside and out. This allows you to focus on your core business during the weekdays, relax on your evenings and weekends – all while reducing IT costs.
Our clients have the assurance that no matter the time zone the OSS team will keep things running 24 x 7 x 365. This means that the professionals supporting you will respond in real time, at any hour of your day.
Not only can we conduct maintenance tasks during off hours, but we can draw insights from the performance of your network and take precautions against emerging risk. For example, if we detect a large increase in traffic on the network that may indicate an in-process cyberattack; our systems would alert our clients so that internal teams can take defensive action in real time.
How can organizations lower IT support costs? It comes down to efficiency. Partnering with a specialized MSP that uses advanced tools, helps reduce the time to handle complex maintenance tasks while increasing the accuracy. The job requires fewer resources and, thus, costs less.
Understanding how the network is performing can also help prevent IT emergencies such as server failures. IT emergencies always cost more than taking preventative action.
IT Project Support
Every business is different, and clients need more than a cookie-cutter service. We are adept at helping customers make strategic decisions around what to move to the cloud, and when. We have unique expertise in ROI calculation and scenario planning and can take the guesswork out of on-premises infrastructure vs. cloud decisions.
Our team of technology and procurement experts will help you select the right infrastructure for your needs and acquire it in the most efficient and cost-effective manner. And, if you need help deploying it, we have a dedicated team standing by for that, too.
Cybersecurity Services
Our security solutions are customizable to your business needs, and include: assessments of your risk exposure, 24×7 monitoring of security events and breaches, and remediation steps prioritized by your needs.
Security risks to your business technology come in many different forms: Cyber-attacks, Ransomware, DDoS attacks, careless or disgruntled employees, just to name a few. A lack of awareness and preparation leaves you vulnerable to events that can disrupt your business and cause financial, regulatory, legal and reputational damage. The first step in a holistic Cybersecurity strategy is identifying and assessing weak points that increase your risk. Common sources include new cloud services, legacy technology, business process gaps, and potential human error.
Our security assessments are non-obtrusive to your business operations. Our main methods for data collection consists of interviews with technical and business executives, vulnerability scans and network penetration testing. The results will provide us with a fairly accurate understanding of your readiness and resilience against cyber risks. The findings are packaged into an independent Risk Assessment Report that provides you with the details on your most significant risk exposure, as well as the potential consequences of an attack. Your report will include recommendations on remediation steps customized for your business needs, available resources and risk goals
As your business grows, your IT systems become more complex and will have exponentially more weaknesses that can be exploited. Detecting and sifting through the constant barrage of malicious threats crossing your network every hour is a reactive approach to dealing with threats. A proactive approach is needed to fully secure your business, and it begins with understanding the integrity of your infrastructure in real-time.
Our remediation services augment your IT team with several actions to secure your business in the event of an attack. This could be securing your systems, restoring backup data after a ransomware attack, containing and cleaning up infections or upgrading vulnerable systems & hardware.
We will be a proactive partner in managing threats and minimizing the financial and organizational impact the disruption will have on your business operations. By outsourcing Cybersecurity projects, you free up your internal team to focus on your core competencies and the innovative projects that drive your business forward.
Application Development & Maintenance
In an increasingly competitive and dynamic marketplace, companies face pressure to get more products to market faster, at lower costs, without sacrificing quality.
Finding highly-skilled engineers who possess knowledge and experience in the development of mission critical applications for ERP, CRM, BI and other business systems is not an easy task. But today’s engineers need to do even more—they must also be able to skillfully integrate emerging technology with requirements for mobility, big data and analytics, and new product releases from vendors.
To relieve overextended IT teams struggling to keep up with the demands of business applications and systems, the answer is reliable execution.
We assist clients develop and maintain new and innovative applications designed to reduce time to market, improve workflow and streamline business processes.
Whatever the need, we find the resources and create the global teams to support our clients’ organizational requirements.
Our experts are familiar with a variety of development and collaboration methodologies such as DevOps. They are also prepared to utilize the method of choice for each client.
We use the right tools and techniques for the situation at hand to deliver custom applications which exceed client expectations and are delivered on time and within budget.
Our services include systems integration, application development and outsourcing.
We are experts in implementing our own intellectual property, integrating partner intellectual property such as the Microsoft Suite of products, building custom applications, managing large data and system migrations and introducing new enabling technology for applications and infrastructure.
The key to building successful long-term partnerships is collaboration and trust. We earn our clients’ trust by proving our competency on every project.